FAQs

Turnaround times on orders varies on quantity of items, size of the design, and if the item(s) are in stock with our suppliers. Once we receive the items to be embellished and have everything we need to start, the average time to complete an order is 1 - 2 weeks. Certain orders could take less or more time depending on the variables mentioned above. Have a rushed order? Please let us know and we can place a rush status on the order if possible.

We individually package each item in a clear apparel bag and label the size at request or by default for certain orders. We then put the items in boxes ready to be shipped or delivered. General care instruction labels are included in each box to ensure the safety of the garment and embellishment.

Here at MUT Shipping Customs we will find products that fit your needs and budget and send the options to you directly for review. We pick products that not only fit your needs and budget, but items that would be the best for what type of customization you are looking for. Our catalog includes almost all the brands you could think of, if you are looking for a specific brand or item please let us know and we can see if we can provide it for you.

If you would like to browse products please check our shop out with almost all the products we can provide here.

Yes! We provide free mockups for every item that is quoted. The quote, mockup/proof, terms and conditions, and any other information are then sent all together in one document through a secure network called Formstack Sign.

Pricing depends on the product being customized, size of the design, placements, complexity, and a few other variables. Pricing varies for each embellishment service. Please contact us for a quote today to find out the exact pricing for your project.

We generally have a minimum of 24 pieces per design for most items; However, this is not a strict policy and we are always trying to help our clients. Certain items will also have higher minimums. For Screen-printed orders we have a minimum of 50. Contact us today and we will do our best to help you with your needs.

We ship and deliver! For shipping we use UPS. If you are local to our area we can deliver your order and not charge for shipping. This will be determined upon quotation.

Yes! Every new client gets 10% OFF their first order!

We also provide existing clients who refer us to other companies or organizations and an order is placed with the new client, you will receive 10% OFF your next order. 

We can provide catalogs but please first take a look at our products site showcasing almost every product we can provide.

Click Here.

Generally we do not customize products that are given to us. However; we do offer these services to select clients and jobs. Please contact us today to see if we can help you.

Currently we do not have a physical location to visit or purchase from. We operate entirely online.