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What is the turnaround time for an order?

Turnaround times on orders varies on quantity of items, size of the design, and if the item is in stock with our suppliers. Once we receive the items to be customized and have everything we need the average time to complete an order is 1 - 2 weeks. Certain orders could take less or more time depending on the variables mentioned above. Have a rushed order? Please let us know and we can place a rush status on the order if possible.

How is clothing packaged?

We individually package each item in a clear apparel bag and label the size. We then put the items in boxes ready to be shipped or delivered. General care instruction labels are included in each box to ensure the safety of the garment and customization.

How do I pick/find apparel or accessories?

Here at MUT Shipping Customs we will find products that fit your needs and budget and send the options to you directly to review. We pick products that not only fit your needs and budget, but items that would be the best for what type of customization you are looking for. Our catalog includes almost all the brands you could think of, if you are looking for a specific brand let us know and we can see if we can provide it.

Do you provide mockups/proofs?

Yes! We provide free PDF mockups for every item that is quoted.

What is the pricing for the services you provide?

Pricing depends on the product being customized, size of the design, placements, complexity, and a few other variables. Pricing varies for each customization service. Please contact us for a quote today to find out the pricing for your project.

Do you have a brick and mortar store?

Currently we do not have a physical location to visit or purchase from. We operate online.

Do you offer discounts?

Yes! Every new client gets 10% OFF their first order!

We also provide existing clients who refer us to other companies or organizations and an order is placed with the new client, you will receive 10% OFF your next order. 

If I bring you something will you customize it for me?

We do not customize products that are given to us. In order to get customized merchandise of any kind we must purchase the items and embellish them ourselves.

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